Contact Us Not Working On Account Details Page And Paying Account Page
(Doc ID 2620128.1)
Last updated on MAY 20, 2024
Applies to:
Oracle iReceivables - Version 12.2.6 and later Information in this document applies to any platform.
Symptoms
On : 12.2.6 version, Other Issues
ACTUAL BEHAVIOR --------------- Assigning a different Rule by Operating Unit having a different email address per OU is not working.
EXPECTED BEHAVIOR ----------------------- Expect to be able to have a different email address per operating unit.
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Setup a rule and setup the Web HTML function. 2. Change to Account Details or Paying Account pages 3. Look to change OU and try to email contact us.
BUSINESS IMPACT ----------------------- The issue has the following business impact: Due to this issue, users cannot use Rules to be able to email to correct different email addresses from Account Details or Pay Account pages.
Changes
Cause
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!