Contact Us Not Working On Account Details Page And Paying Account Page
(Doc ID 2620128.1)
Last updated on MAY 20, 2024
Applies to:
Oracle iReceivables - Version 12.2.6 and later Information in this document applies to any platform.
Symptoms
On : 12.2.6 version, Other Issues
ACTUAL BEHAVIOR --------------- Assigning a different Rule by Operating Unit having a different email address per OU is not working.
EXPECTED BEHAVIOR ----------------------- Expect to be able to have a different email address per operating unit.
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Setup a rule and setup the Web HTML function. 2. Change to Account Details or Paying Account pages 3. Look to change OU and try to email contact us.
BUSINESS IMPACT ----------------------- The issue has the following business impact: Due to this issue, users cannot use Rules to be able to email to correct different email addresses from Account Details or Pay Account pages.
Changes
Cause
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