Email Body Is Blank in Iem_ms_mimemsgs If Msg Part Includes Content-id
(Doc ID 2622910.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Email Center - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Message Component
ACTUAL BEHAVIOR
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Detailed Note tab in SR form is blank for new emails sent by Field agents from iOS mobile devices.
STEPS
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The issue can be reproduced at will with the following steps:
From iOS mobile devices (phones), Field agents open the SR URL sent to them.
They either reply or compose a new email using their mobile device email client (usually MS Outlook).
This email gets downloaded by Email Center.
But the SR form - Notes - Detailed Note is blank for new emails that were composed by the agent. But works fine for replied emails.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |