Error Making Payments With Discounts From iReceivables During Discount Period (Doc ID 2624891.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

On : 12.2.4 version, Payment Components

When attempting to pay an open invoice within the discount grace days,
the following error occurs.

ERROR
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The payment process failed due to the errors listed below. Please contact your system administrator for further clarification.
Cannot take unearned discount because the Allow Unearned Discount system option is set to no.


STEPS
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The issue can be reproduced at will with the following steps:
Discount calculation for receipts error out when paid from iReceivables during discount period.

If you pay an open Invoice (within Discount grace days) :
Full Payment - Discount calculates correctly and payment happens correctly without error

Partial payment - System requires you to press recalculate when we make partial payment and calculates the discount. It errors out when you try to make the payment.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot pay invoices with discounts.

Changes

Cause

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