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Only ONE EBS User Encounters HTTP 500 Internal Server Error at Login (Doc ID 2637107.1)

Last updated on FEBRUARY 08, 2020

Applies to:

Oracle Application Object Library - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


Intermittently, ONE single E-Business Suite (EBS) user is encountering the following login error message, after waiting 5 minutes for a response.

ERROR
-----------------------
"Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, ohs_admin@tbgag.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log."


STEPS
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The issue can be reproduced at will with the following steps:
1. Login into EBS


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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