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How to Export Planning Data to Share with Oracle Support (Doc ID 2639285.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Transportation Management Cloud Service - Version 20.1 and later
Oracle Transportation Management - Version 6.4.3 and later
Oracle Transportation Operational Planning Cloud Service - Version 20.1 and later
Oracle Transportation Operational Planning - Version 6.4.3 and later
Information in this document applies to any platform.

Goal

As of OTM Version 20A, a feature was introduced that will allow OTM users to export planning data related to the order releases or order movements defined in the saved query and data related to the parameter set.

Via a Service Request, you may be asked to provide the Planning Data Export, so as to facilitate investigation into an issue. This data export will allow Oracle Support to quickly replicate your data and issue, to research and propose solutions and/or workarounds to your issue.

This Knowledge Article provides the User instructions on how to do this in order to send this data to Oracle Support.

Solution

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In this Document
Goal
Solution
References

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