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Rejected Acknowledgment Shows As 'Accepted' In Buyer Work Center (BWC) (Doc ID 2649468.1)

Last updated on MARCH 16, 2020

Applies to:

Oracle Purchasing - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

An Acknowledgment that was rejected by the Supplier shows as 'Accepted' in Buyer Work Center (BWC).
The status should show 'Rejected' instead.


Replication Steps:

1. Create a Purchase Order - tab: Acceptance Required
2. Use as Acceptance required - value of 'Document'
3. Approve the Purchase Order (PO)
4. An Acknowledgment will be sent to the Supplier
5. The Supplier logs in with his Supplier login into iSupplier portal
6. Tab: Order > View Purchase Order to Acknowledge
7. Tab: Acknowledgment > Click on 'Reject Entire Order'
8. Buyer searches PO in Buyer Work Center (BWC) and find PO as 'Rejected'
7. When clicking on 'Acknowledgment Rejected' link the status is displayed as 'Accepted'

Cause

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In this Document
Symptoms
Cause
Solution
References

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