In Attempting Reclass, Error: Amount Cleared Does Not Equal Amount Inserted; Cannot Create Balanced Journal Entries
(Doc ID 2650487.1)
Last updated on NOVEMBER 08, 2022
Applies to:
Oracle Assets - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
When attempting to reclass an asset via API or in the form, the following error occurs.
ERROR
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MSG: Start Processing Asset#: 1234567
MSG: Calling Reclass API...
MSG: ASSET_MASS_RECLASS.RECLASS_ASSET: API return status for Asset# - E
MSG: ASSET_MASS_RECLASS.RECLASS_ASSET: API Message - Error: amount cleared xxxx.xx does not equal amount inserted xxxx.xx; cannot create balanced journal entries
Cause: You have a database problem.
Action: Contact your system administrator.
MSG: ASSET_MASS_RECLASS.RECLASS_ASSET: API Message - Error: amount cleared 7437.36 does not equal amount inserted 5742.36; cannot create balanced journal entries
Cause: You have a database problem.
Action: Contact your system administrator.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to reclass an asset either via the form or API.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete an asset reclass for some assets.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |