In Attempting Reclass, Error: Amount Cleared Does Not Equal Amount Inserted; Cannot Create Balanced Journal Entries (Doc ID 2650487.1)

Last updated on NOVEMBER 08, 2022

Applies to:

Symptoms

When attempting to reclass an asset via API or in the form, the following error occurs.

ERROR
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MSG: Start Processing Asset#: 1234567
MSG: Calling Reclass API...
MSG: ASSET_MASS_RECLASS.RECLASS_ASSET: API return status for Asset# - E
MSG: ASSET_MASS_RECLASS.RECLASS_ASSET: API Message - Error: amount cleared xxxx.xx does not equal amount inserted xxxx.xx; cannot create balanced journal entries

Cause: You have a database problem.

Action: Contact your system administrator.

MSG: ASSET_MASS_RECLASS.RECLASS_ASSET: API Message - Error: amount cleared 7437.36 does not equal amount inserted 5742.36; cannot create balanced journal entries

Cause: You have a database problem.

Action: Contact your system administrator.



STEPS
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The issue can be reproduced at will with the following steps:
1. Attempt to reclass an asset either via the form or API.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete an asset reclass for some assets.

Cause

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