SALES ORDER LINE WILL NOT PROGRESS FROM SHIPPED STATUS
(Doc ID 2660895.1)
Last updated on NOVEMBER 30, 2022
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transaction Control
ACTUAL BEHAVIOR
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Find there are several order lines that are stick in Shipped status
EXPECTED BEHAVIOR
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Expect that Shipped order lines will progress to Closed status
STEPS
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The issue can be seen with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query the order and navigate to the problem order lines. See issue.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot close the order lines.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |