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SALES ORDER LINE WILL NOT PROGRESS FROM SHIPPED STATUS (Doc ID 2660895.1)

Last updated on APRIL 18, 2020

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Control

ACTUAL BEHAVIOR
---------------
Find there are several order lines that are stick in Shipped status

EXPECTED BEHAVIOR
-----------------------
Expect that Shipped order lines will progress to Closed status

STEPS
-----------------------
The issue can be seen with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query the order and navigate to the problem order lines. See issue.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot close the order lines.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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