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Error Trying to Update Task: 'The record contains stale data. The record has been modified by another user.' (Doc ID 2661288.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to update a Task, the following error occurs:

Error:

Unable to perform transaction on the record.
Cause: The record contains stale data. The record has been modified by another user.
Action: Cancel the transaction and re-query the record to get the new data

Attribute ObjectVersionNumber in CsfTaskAM.CsfTaskAssigneeVO1 is required

Steps:

(R) Customer Support Specialist
   or
(R) Service > HTML Contact Center
   or
(R) Field Service Technician Portal > Debrief

- Search for any open Task
- Try changing the assignment of the Task

=> The error appears.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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