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Unable To Void a Life Event Due to Error APP-BEN-91703 (Doc ID 2661357.1)

Last updated on JULY 07, 2020

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP12 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP12 version, Advanced Benefits

When attempting to void a life event for an employee, the following error occurs.

ERROR
-----------------------
APP-BEN-91703: Cannot determine participant's rate end date.

Context at the time of error :

Person ID: <99999>
Program : <Benefits Program Name>
Plan : <Plan Name>
Option n Plan : <Plan Option Name>


Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Log on to the Applications.

2. Choose the responsibility being used for Benefits, e.g. US Super HR Manager.

3. Navigate to People-> Benefits Service Center.

4. Query the employee.

5. Go to the Person Life Events form.

6. Back out the life event.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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