Unable To Void a Life Event Due to Error APP-BEN-91703
(Doc ID 2661357.1)
Last updated on JUNE 16, 2022
Applies to:
Oracle Advanced Benefits - Version 12.1 HRMS RUP12 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1 HRMS RUP12 version, Advanced Benefits
When attempting to void a life event for an employee, the following error occurs.
ERROR
-----------------------
APP-BEN-91703: Cannot determine participant's rate end date.
Context at the time of error :
Person ID: <99999>
Program : <Benefits Program Name>
Plan : <Plan Name>
Option n Plan : <Plan Option Name>
-----------------------
APP-BEN-91703: Cannot determine participant's rate end date.
Context at the time of error :
Person ID: <99999>
Program : <Benefits Program Name>
Plan : <Plan Name>
Option n Plan : <Plan Option Name>
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Log on to the Applications.
2. Choose the responsibility being used for Benefits, e.g. US Super HR Manager.
3. Navigate to People-> Benefits Service Center.
4. Query the employee.
5. Go to the Person Life Events form.
6. Back out the life event.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |