New Functionality "Cancel Unshipped Lines" is Not Cancelling Partial Quantity in R12.2.9 (Doc ID 2664273.1)

Last updated on DECEMBER 06, 2024

Applies to:

Goal

Observe the new functionality in release 12.2.9 of "Cancel Unshipped Lines" does not work as expected.

Users should have the ability to ship only the available quantity and cancel the remaining quantity of a sales order
versus a new split order line being created with a backordered delivery detail during shipping process.

Release 12.2.9 New Functionality for cancelling unshipped lines is as follows:

3.2 Cancel Unshipped Lines for Sales Orders

Currently, Order Fulfilment system allows multiple shipments for the ordered quantity. In release 12.2.9, users can ship only the
available quantity and cancel the remaining quantity of a sales order instead of creating a backorder. Cancel Unshipped Lines option
is available for each customer account to identify those customers who do not accept backorders.

The option at the customer account level enables the new behavior for its all future orders. As there can be multiple ship-to sites for
a given customer account, the option selected at account level will be applicable for all of its ship-to sites. Name of the new option is
Cancel Unshipped Lines.

In Order Management, when a new order is created with a (sold-to) customer, Order Management will default the value of Cancel Unshipped
Lines to a new checkbox Cancel Unshipped Lines on the order header using defaulting rules. You can change/override this value until any one line gets Picked.

After ship confirmation, once Interface Trip Stop process is complete, Order Management will update status of the fully/partially shipped lines as per current
design and additionally cancel the remaining quantity/order lines based on value of Cancel Unshipped Lines on the order.

Please note that scope of the lines considered for cancellation is lines belonging to a specific ship-to site of the order(s) of which a delivery is being ship confirmed.
Please refer to TCA and Shipping RCD for the respective product changes.

Reference the following document for more information on the forms and tables involved and what has changed to incorporate this:
Oracle Order Management Release Notes for Release 12.2.9 (Doc ID 2434495.1)

Solution

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