Seeded PreDelinquent Letter Dunning Totals Don't Match the Invoices Shown in the Letter (Doc ID 2675320.1)

Last updated on MAY 20, 2024

Applies to:

Goal

When creating a dunning letter using the seeded PreDelinquent Letter, the total balance shown in the text, doesn't match the individual invoices shows on the letter.

Example:
Customer has 3 invoices:
Invoice1 = $100 (predelinquent)
Invoice2 = $200 (predelinquent)
Invoice3 = $500 (delinquent)

The dunning letter output displays the following individual invoices:
Invoice1 = $100
Invoice2 = $200

The total of those two invoices is $300, but the text below the invoice section:
"To take advantage of our payment terms, you must pay $800.00 by the due date"
- this total includes both delinquent and predelinquent invoices.

Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Submit the IEX: Send Dunning for Delinquent Customers program.

1. Setup a dunning plan to use the seeded PreDelinquent Letter template.

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.