Seeded PreDelinquent Letter Dunning Totals Don't Match the Invoices Shown in the Letter
(Doc ID 2675320.1)
Last updated on MAY 29, 2020
Applies to:Oracle Advanced Collections - Version 12.2.4 and later
Information in this document applies to any platform.
When creating a dunning letter using the seeded PreDelinquent Letter, the total balance shown in the text, doesn't match the individual invoices shows on the letter.
Customer has 3 invoices:
Invoice1 = $100 (predelinquent)
Invoice2 = $200 (predelinquent)
Invoice3 = $500 (delinquent)
The dunning letter output displays the following individual invoices:
Invoice1 = $100
Invoice2 = $200
The total of those two invoices is $300, but the text below the invoice section:
"To take advantage of our payment terms, you must pay $800.00 by the due date"
- this total includes both delinquent and predelinquent invoices.
Steps to Reproduce:
Responsibility: Collections Agent
Navigation: Submit the IEX: Send Dunning for Delinquent Customers program.
- Setup a dunning plan to use the seeded PreDelinquent Letter template.
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