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UPK: Error When Selecting A Player Package In Knowledge Center: "The system may not be connected with the tracking environment" (Doc ID 2679871.1)

Last updated on JANUARY 18, 2023

Applies to:

User Productivity Kit - Version to [Release 12.1]
Information in this document applies to any platform.


In Knowledge Center, when attempting to open a player package, the following error occurs:

The system may not be connected with the tracking environment. Your progress may not be tracked. To resolve this issue, try restarting the content. If the issue continues, contact your system administrator. Received error code #111 General Termination Failure An error occurred while attempting to terminate the session.

The issue can be reproduced at will with the following steps:

1.  Log into Knowledge Center and click the Player link.  OR, from a local drive launch the play.exe from a Player package.


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