Technician's Primary Address Is Not Picked Up By Mobile Field Service Multiplatform When Creating Parts Requirement (Doc ID 2681849.1)

Last updated on JUNE 21, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
Technician's Primary Address Is Not Picked Up By Mobile Field Service Multiplatform When Creating Parts Requirement. When PR is created from [Mobile Field Service Multi platform] and it does not pick up primary address and picks up random address by default. This causes the part to be delivered to wrong/previous address.

EXPECTED BEHAVIOR
Primary address should be the defaulted that could be selected when technician is selected in MFS MP [Mobile Field Service Multi platform]

STEPS
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1. Login to Mobile Field Service Multi platform
2. Create a part requirement for the technician and save. Perform the Sync.
3. Once PUML [Process upload mobile Data] runs, the PR gets synced to EBS and when the same is opened find that the Technician address is not defaulted to the Primary address, but a secondary address of the resource is selected randomly.

Changes

Cause

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