My Oracle Support Banner

IRecruitment: An Error Occurred When Copying And Pasting The Content From a Word Document. (Doc ID 2686170.1)

Last updated on NOVEMBER 23, 2020

Applies to:

Oracle iRecruitment - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On 12.2.7 version, iRec, Requisition and Vacancy

iRecruitment: An error occur when copy and paste the content from word document.


ERROR
-----------------------
"An error occurred while uploading the rich text editor contents. Please contact your System Administrator for help."

Recruiter and Liaison are getting "An error occurred while uploading the rich text editor contents. Please contact your System Administrator for help." When they trying to create a vacancy by copy and paste the information content from word documents.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Responsibility: iRecruitment Recruiter
1. iRecruiter Home>
2. Create a vacancy> Select Next>
3. Create a vacancy> Enter Primary Details> Select Next>
4. Enter Required Skills> Select Next>
5. Enter Primary Team Members> Select Next>
6. Format Job Posting> Here is where we copy and paste information from a standard word document> Select Next>
7. The error occurs: "An error occurred while uploading the rich text editor contents. Please contact your System Administrator for help."

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create vacancies because an error occurs.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.