Journal Approval Workflow With Error Message 3120 'No Approver Found' (Doc ID 268635.1)

Last updated on APRIL 21, 2016

Applies to:

Oracle General Ledger - Version 11.0.3 to 12.0.0 [Release 11 to 12.0]
Information in this document applies to any platform.
***Checked for relevance on 31-Oct-2012***

Symptoms

You have submitted Journal for Approval but the process fails with "No Approver Found" message.

The status of journal was marked as "In Process", however, neither the approver nor the System Administrator could find the journal in Notifications screen.

The preparer may receive a notification with the message:

No approver was found to approve your journal batch

or the wfstatus script (see <Note 116375.1>) may show an error message similar to the following:

Activity : Notify Preparer of No Approver Found
Error name : WFENG_NOTIFICATION_PERFORMER
Error message : 3120: Activity 'GLBATCH/%' has no performer.

The problem may occur only for specific users and/or supervisors or specific Ledgers/Set of Books.

Cause

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