Error " "Serial number cannot be null. Please enter the Serial number" When Trying To Receive Item Through Field Service Manager Portal (Doc ID 2686955.1)

Last updated on MARCH 28, 2023

Applies to:

Symptoms

Unable to receive Item through Field service manager Portal
Getting the following error trying to receive Item through Field service manager Portal.

ERROR
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Serial number cannot be null. Please enter the Serial number


ISSUE SCOPE
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Issue is specific to item which is is not serialized in Source Org i.e., U03 and is “Serialized at Sales order issue” in Destination org


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Field service manager ,responsibility
3. Create a Part Requirement and Sales Order for item which is non serial controlled at source
  and at sales order issue at destination
4.Go to Inbound Reservations and Orders page.
5.Try to receive the item

Observe the above error

Changes

Cause

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