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Error " "Serial number cannot be null. Please enter the Serial number" When Trying To Receive Item Through Field Service Manager Portal (Doc ID 2686955.1)

Last updated on JULY 03, 2020

Applies to:

Oracle Spares Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms



Unable to receive Item through Field service manager Portal
Getting the following error trying to receive Item through Field service manager Portal.

ERROR
-----------------------
Serial number cannot be null. Please enter the Serial number


ISSUE SCOPE
---------------------
Issue is specific to item which is is not serialized in Source Org i.e., U03 and is “Serialized at Sales order issue” in Destination org


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Field service manager ,responsibility
3. Create a Part Requirement and Sales Order for item which is non serial controlled at source
  and at sales order issue at destination
4.Go to Inbound Reservations and Orders page.
5.Try to receive the item

Observe the above error



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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