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Unable To Receive Serial Number On Specific Internal Requisition (Doc ID 2687212.1)

Last updated on JULY 29, 2020

Applies to:

Oracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Receiving Functions

Unable to Receive Serial Number On Internal Requisition  The issue appears to be serial corruption; it appears  that somehow during receiving these two lines somehow swapped serials:
Requisition Line // Sales Order Line // Serial Shipped // Serial Received
29 // 29.1 //  6221  // Can't be received
31 // 31.1 //  6219 //  6221

We should be able to receive the final serial number (6219) on line 29.

ERROR
-----------------------
There are no serial numbers in the list of values.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receiving > Receipts > Internal Requisition 1001, line 29 > See no serials are available to complete the deliver transaction

Cause

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In this Document
Symptoms
Cause
Solution
References


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