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Unable To Search Item Instance With Instance Name Greater Than 50 Characters (Doc ID 2687388.1)

Last updated on APRIL 25, 2023

Applies to:

Oracle Customer Care - Version 12.2.6 and later
Information in this document applies to any platform.


When attempting to search with instance name greater than 50 character,
the following error occurs.


oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-20001:
 APP-FND-01934: ORA-06502: PL/SQL: numeric or value error: character string buffer too small in Package CSC_SERVICE_KEY_PVT Procedure Service_Key_Search
ORA-06512: at "APPS.APP_EXCEPTION", line 72
ORA-06512: at "APPS.CSC_SERVICE_KEY_PVT", line 523
ORA-06512: at "APPS.CSC_SERVICE_KEY_PVT_W", line 178
ORA-06512: at line 1

The issue can be reproduced at will with the following steps:
1. Create an Instance with 50 characters
2. Navigate to HTML Contact Center.
3. Try to perform the search with that instance name


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