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SR 3-22976284831 : SSO Login Issues On PROD (Doc ID 2692035.1)

Last updated on JULY 24, 2020

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.1.3 to 12.2.9 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, EBS Suite integration with Oracle Access Manager

After integrate EBS 12.2 with OAM/OID 11g, some users are unable to login

After entering user and password, OAM Login Credentials page shows

This user account is locked or disabled. Please contact the System Administrator

 

OAM shows this error

2020-07-14T12:46:49.111-04:00] [oam_server1] [TRACE] [] [oracle.oam.plugin] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [<ECID>] [SRC_CLASS: UserIdentificationPlugIn] [APP: oam_server#11.1.2.0.0] [SRC_METHOD: process] Username to identify is <USER>
[2020-07-14T12:46:49.111-04:00] [oam_server1] [TRACE] [] [oracle.oam.plugin] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [<ECID>] [SRC_CLASS: UserIdentificationPlugIn] [APP: oam_server#11.1.2.0.0] [SRC_METHOD: process] IdentityStore Ref is EBSIdStore
...............
[2020-07-14T12:46:49.118-04:00] [oam_server1] [ERROR] [OAMSSA-20027] [oracle.oam.user.identity.provider] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [<ECID>] [APP: oam_server#11.1.2.0.0] Could not get user : <USER>, idstore: EBSIdStore, with exception: oracle.security.idm.ObjectNotFoundException: No User found matching the criteria.
.........
[2020-07-14T12:46:49.119-04:00] [oam_server1] [TRACE] [] [oracle.oam.plugin] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [<ECID>] [SRC_CLASS: oracle.security.am.plugin.authn.UserIdentificationPlugIn] [APP: oam_server#11.1.2.0.0] [SRC_METHOD: process] Exception occurred when authenticating the user against UserIdentityStore - [[
oracle.security.am.engines.common.identity.provider.exceptions.IdentityProviderException: OAMSSA-20027: Could not get user : <USER>, idstore: EBSIdStore, with exception: No User found matching the criteria.
at oracle.security.am.engines.common.identity.provider.impl.UserProviderImpl.getUser(UserProviderImpl.java:1494)
at oracle.security.am.engines.common.identity.provider.impl.UserProviderImpl.locateUser(UserProviderImpl.java:1197)
at oracle.security.am.engines.common.identity.provider.impl.IdentityProviderImpl.locateUser(IdentityProviderImpl.java:994)
at oracle.security.am.engines.common.identity.provider.impl.OracleUserIdentityProvider.locateUser(OracleUserIdentityProvider.java:498)
at oracle.security.am.plugin.authn.UserIdentificationPlugIn.process(UserIdentificationPlugIn.java:372)
at oracle.security.am.engine.authn.internal.executor.PlugInExecutor.execute(PlugInExecutor.java:197)
at oracle.security.am.engine.authn.internal.executor.AuthenticationSchemeExecutor.execute(AuthenticationSchemeExecutor.java:103)
at oracle.security.am.engine.authn.internal.controller.AuthenticationEngineControllerImpl.validateUser(AuthenticationEngineControllerImpl.java:267)
at oracle.security.am.engines.enginecontroller.AuthnEngineController.authenticateUser(AuthnEngineController.java:816)
at oracle.security.am.engines.enginecontroller.AuthnEngineController.processEvent(AuthnEngineController.java:313)
...............
Caused by: oracle.security.idm.ObjectNotFoundException: No User found matching the criteria
at oracle.security.idm.providers.stdldap.util.DirectSearchResponse.initSearch(DirectSearchResponse.java:173)
at oracle.security.idm.providers.stdldap.util.NonPagedSearchResponse.<init>(NonPagedSearchResponse.java:53)
at oracle.security.idm.providers.stdldap.util.LDAPRealm.searchUsers(LDAPRealm.java:427)
at oracle.security.idm.providers.stdldap.LDIdentityStore.searchUser(LDIdentityStore.java:438)
at oracle.security.idm.providers.stdldap.LDIdentityStore.searchUser(LDIdentityStore.java:487)
at oracle.security.am.engines.common.identity.provider.impl.UserProviderImpl.getUser(UserProviderImpl.java:1479)

 

 

Cause

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In this Document
Symptoms
Cause
Solution


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