Message Body Is Empty When Replying To An Email Message in Email Center
(Doc ID 2692043.1)
Last updated on JULY 23, 2020
Applies to:Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.
After the application of <Patch 24453337>: IEM :12.1.3+: RUP FOR MAY 2018, when users reply to messages in Email center, the recipient receives an empty email message. At times the entire message is missing.
(R) Email Center Agent Console
(N) Home > Inbox
Open email message
The Customer receives an empty email message.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document