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Exception Errors On Selecting Pricelist In HTML Contracts after Patch 31164419:R12.OKS.C (Doc ID 2693287.1)

Last updated on JULY 27, 2020

Applies to:

Oracle Service Contracts - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Service Authoring

After applicatin of Patch 31164419:R12.OKS.C the following issue occured in HTML Contracts.  
When the Date Format in Preferences is changed to (mm-dd-yyyy), this issue ocurs. When creating the Service
Agreement in HTML, on attempting to select a pricelist the exception errors shown below are thrown.

You have encountered an unexpected error. Please contact your
System Administrator for assistance.  Click Here for exception details

Exception Details.  oracle.apps.fnd.framework.OAException:
oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement
preparation.

## Detail 0 ##
java.sql.SQLDataException: ORA-01858: a non-numeric character was found where
a numeric was expected

Due to this issue, users cannot effectively manage the contracts as pricelist cannot be selected.

The issue can be reproduced at will with the following steps:
Service Contracts (R)
Contract Administration (N)
Contract Search(N)
Search for and Open the Contracts in HTML - from Controls tab attempt to select
a price list when the error is thrown

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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