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Troubleshooting Oracle Global Trade Management (GTM) Issues - What to Turn on in The Logs? (Doc ID 2694575.1)

Last updated on OCTOBER 02, 2023

Applies to:

Oracle Trade Compliance - Version 6.1.1 and later
Oracle Customs Management - Version 6.3.0 and later
Oracle Global Trade Management Cloud Service - Version 6.3.4 and later
Oracle Customs Management Cloud Service - Version 6.3.4 and later
Oracle Trade Compliance Cloud Service - Version 6.3.4 and later
Information in this document applies to any platform.


Oracle Global Trade Management (GTM) offers the ability to troubleshoot issues via debugging. The purpose of this document is to provide a list of functions that should typically be turned based on the type of issue encountered.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Describing the Scenario
 Logging Options to Enable
 Download Data Content
 Product Classification
 GTM Services
 Restricted party screening (RPS)
 Compliance screening
 GTM Trade Transaction Actions
 Building GTM Declarations
 Trade consolidation
 GTM Calculations
 Item Structure or License Matching
 License Determination and Assignment
 Data Transfer
 Customs Filing
 GTM Campaign
 Landed Cost Simulator
 Ad Hoc Landed Cost Simulator
 Estimate Duty and Taxes
 EBS/ITM - GTM Inbound Integration
 GTM - EBS/ITM Outbound Integration

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