Error "Unable to Perform Transaction on the record" displays when Submit/Save the Credit Recommendations
(Doc ID 2695382.1)
Last updated on JUNE 05, 2024
Applies to:
Oracle Credit Management - Version 12.2.9 and later Information in this document applies to any platform.
Symptoms
On : 12.2.9 version, Setup and Policy Management
Not able to submit a Credit recommendation.
ERROR -----------------------
Unable to perform transaction on the record. Cause: The record contains stale data. The record has been modified by another user. Action: Cancel the transaction and re-query the record to get the new data.
STEPS ----------------------- The issue can be reproduced at will with the following steps : - Navigate to Credit Management super user responsibility. - Analysis Tab - Query Case folder, click on the update button - Navigate to Recommendations - Create Recommendation - Apply - Submit the Case folder. - Below error displays "Unable to perform a transaction on the record. Cause: The record contains stale data. The record has been modified by another user. Action: Cancel the transaction and re-query the record to get the new data
Cause
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