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Datafix To Close Sales Order Line Status Stuck In Fulfilled Status - Already Invoiced (Doc ID 2697704.1)

Last updated on AUGUST 26, 2020

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Control

ACTUAL BEHAVIOR
---------------
Sales Order lines are stuck in Fulfilled Status not closed status. Invoice also generated
but the order line never progresses to closed status.

EXPECTED BEHAVIOR
-----------------------
Expected the order line to progress to closure after the order had been fulfilled
and successfully invoiced.

STEPS
-----------------------
1. Responsibility: Order Management Super User
2. Order Organizer > Query Order: nnnnn40
3. Header: Booked
  Header WF: Book - Order, Manual Book - Eligible Null Notified
4. Line: Fulfilled
  Line WF: WF: Line Flow Release-Invoice End Null Complete
5. Invoiced


 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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