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Datafix To Close Sales Order Line Status Stuck In Fulfilled Status - Already Invoiced (Doc ID 2697704.1)

Last updated on OCTOBER 12, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
Sales Order lines are stuck in Fulfilled Status not closed status. Invoice also generated
but the order line never progresses to closed status.

Expected Behavior
Expected the order line to progress to closure after the order had been fulfilled
and successfully invoiced.

Steps to Reproduce

  1. Responsibility: Order Management Super User
  2. Order Organizer > Query Order: nnnnn40
  3. Header: Booked
  4. Line: Fulfilled
    Line WF: WF: Line Flow Release-Invoice End Null Complete
  5. Invoiced

Cause

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In this Document
Symptoms
Cause
Solution
References


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