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R12: Journal Approval Submitted is going to ANONYMOUS User for Approval (Doc ID 2698448.1)

Last updated on AUGUST 06, 2020

Applies to:

Oracle General Ledger - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Journal Entry

ACTUAL BEHAVIOR
---------------
Journal submitted for approval is going to ANONYMOUS user for approval

EXPECTED BEHAVIOR
-----------------------
Journal must go to correct approver as per the setup

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to General Ledger Responsibility
2. Navigate to Journals > Enter
3. Query/Enter journal and click on approve

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete approvals and post balances

Cause

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In this Document
Symptoms
Cause
Solution
References


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