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UWQ Delinquent Bill-to Node is Showing Duplicate Rows for Some Customers and Wrong Site Numbers (Doc ID 2702167.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In the 'Delinquent Bill-to' node of the UWQ, some customers are not showing correctly in the following scenarios:

1. The customer will show multiple rows in the Delinquent Bill-To node. And when drilling down from the UWQ (double click on the customer), it will open a completely different customer in the Collections Agent form.

or

2. The customer will show twice, but the value for 'Bill To Location' for one of the rows, will not belong to this customer\account listed.

Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Collectors Work Queue

  1. Open the Delinquent Bill-to node and view duplicates.
  2. Verify the Bill to Location actually belongs to the customer\account listed in the same row

Cause

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In this Document
Symptoms
Cause
Solution


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