Workaround to mark Credit Memo request workflow as CANCELLED (Doc ID 2707019.1)

Last updated on NOVEMBER 13, 2023

Applies to:

Goal

As per unique business process, customer do not need credit note to be created in Receivables against dispute. They just want to maintain a dispute in Collections module only because the Credit Memos against these disputes are imported from 3rd party application. As a result, all their ARCMREQ requests are in pending approval state in ar_cm_requests_all table and users are getting regular notifications for them. Customer wants to know how they can mark the workflows as COMPLETED/CANCELLED so that the notifications can be stopped.
 

Solution

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