Workaround to mark Credit Memo request workflow as CANCELLED
(Doc ID 2707019.1)
Last updated on JANUARY 05, 2021
Applies to:Oracle Receivables - Version 12.2.3 and later
Information in this document applies to any platform.
As per unique business process, customer do not need credit note to be created in Receivables against dispute. They just want to maintain a dispute in Collections module only because the Credit Memos against these disputes are imported from 3rd party application. As a result, all their ARCMREQ requests are in pending approval state in ar_cm_requests_all table and users are getting regular notifications for them. Customer wants to know how they can mark the workflows as COMPLETED/CANCELLED so that the notifications can be stopped.
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