Workflow Mailer Does Not Work Load Balancer SSL Was Enabled
(Doc ID 2710559.1)
Last updated on AUGUST 07, 2023
Applies to:
Oracle Workflow - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Workflow Mailer
Workflow mailer does not work after load balancer ssl was enabled
ERROR
-----------------------
[Sep xx, 2xxx 1x:1x:06 PM xxxx]:1600071306137:-1:-1:xxxx-xxx.xxx.xxxxxx.com:1x.xxx.xxx.xxx:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,out
boundThreadGroup]:1319700105:70382:1600071225823:5:ERROR:[SVC-GSM-WFMLRSVC-1646285-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]
:FormatterException -> oracle.apps.fnd.wf.mailer.FormatterException: Problem getting the HTML content -> oracle.apps.fnd.wf.mailer.NotificationFormatter$Formatt
erSAXException: Problem obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method HTTPClient.HTTPConnection.Get cause
d by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuild
erException: unable to find valid certification path to requested target
at oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag(NotificationFormatter.java:3465)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:578)
Changes
Load balancer ssl was enabled
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |