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Workflow Mailer Does Not Work Load Balancer SSL Was Enabled (Doc ID 2710559.1)

Last updated on SEPTEMBER 17, 2020

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Workflow Mailer

Workflow mailer does not work after load balancer ssl was enabled


ERROR
-----------------------
[Sep xx, 2xxx 1x:1x:06 PM xxxx]:1600071306137:-1:-1:xxxx-xxx.xxx.xxxxxx.com:1x.xxx.xxx.xxx:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,out
boundThreadGroup]:1319700105:70382:1600071225823:5:ERROR:[SVC-GSM-WFMLRSVC-1646285-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]
:FormatterException -> oracle.apps.fnd.wf.mailer.FormatterException: Problem getting the HTML content -> oracle.apps.fnd.wf.mailer.NotificationFormatter$Formatt
erSAXException: Problem obtaining the HTML content -> oracle.apps.fnd.wf.common.HTTPClientException: Unable to invoke method HTTPClient.HTTPConnection.Get cause
d by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuild
erException: unable to find valid certification path to requested target
  at oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag(NotificationFormatter.java:3465)
  at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:578)


Changes

 Load balancer ssl was enabled

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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