Wrong Quantities Calculated For Billing For Usage Type Actual Per Period
(Doc ID 2714367.1)
Last updated on SEPTEMBER 25, 2020
Applies to:
Oracle Service Contracts - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, Contracts Billing/Termination
When attempting to bill Usage contracts based on the counter readings, for billing type Actual Per Period
the billed quantities and amount are incorrect.
Usage contracts should bill for the readings entered based on Functionality for Actual per period
The issue can be reproduced with below steps:
1) Service Contracts (R)
2) Access the usage contract.
3) Enter Counter readings for Billing Period
4) Bill the contract and observe the incorrect billed quantities and amount
Due to this issue, users cannot bill for the actual readings entered for the usage.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |