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Service Request External Flex DFF Is Not Visible In iSupport (Doc ID 272398.1)

Last updated on JULY 21, 2020

Applies to:

Oracle iSupport - Version 11.5.9 and later
Information in this document applies to any platform.

Symptoms

After setup Service Request External Flex flexfield, the flexfield displays in Service Request form correctly and items are able to be added and edited.


However in iSupport they do not display correctly (at all) and are unable to be created/edited.

Changes

Navigation Path
Responsibility: System Administrator
Navigate: Application -> Flexfield ->Descriptive -> Segments

Application=Oracle Service
Title= Service Request External Flex

Cause

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