My Oracle Support Banner

Service Request External Flex DFF Is Not Visible In iSupport (Doc ID 272398.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle iSupport - Version 11.5.9 and later
Information in this document applies to any platform.


After setup Service Request External Flex flexfield, the flexfield displays in Service Request form correctly and items are able to be added and edited.

However in iSupport they do not display correctly (at all) and are unable to be created/edited.


Navigation Path
Responsibility: System Administrator
Navigate: Application -> Flexfield ->Descriptive -> Segments

Application=Oracle Service
Title= Service Request External Flex


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.