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Counts Not Showing For Sub Nodes Created Under Service Request Node (Doc ID 2725172.1)

Last updated on NOVEMBER 04, 2020

Applies to:

Oracle Universal Work Queue - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Other - General

ACTUAL BEHAVIOR
---------------
When sub nodes are created for Service Request , count is not available on sub-node for Service Request (form) IEU Queue : Service Request
 But count for Service Request HTML is getting reflected.


EXPECTED BEHAVIOR
-----------------------
Counts should be displayed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service > UWQ
2. Click on Service Request Node. Click on My Service Request Node.
3. Check the Count value for sub-nodes.


Cause

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In this Document
Symptoms
Cause
Solution
References


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