Counts Not Showing For Sub Nodes Created Under Service Request Node
(Doc ID 2725172.1)
Last updated on DECEMBER 19, 2022
Applies to:
Oracle Universal Work Queue - Version 12.2.8 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.8 version, Other - General
ACTUAL BEHAVIOR
---------------
When sub nodes are created for Service Request , count is not available on sub-node for Service Request (form) IEU Queue : Service Request
But count for Service Request HTML is getting reflected.
EXPECTED BEHAVIOR
-----------------------
Counts should be displayed
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service > UWQ
2. Click on Service Request Node. Click on My Service Request Node.
3. Check the Count value for sub-nodes.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |