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Some Invoices Are Missing Customer PO Number From Order (Doc ID 272708.1)

Last updated on APRIL 10, 2023

Applies to:

Oracle Order Management - Version 11.5.9 to 12.2.12 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

For Order Management invoices in AR, the purchase_order field on the invoice header is not getting populated from the order.
The orders for these invoices have the cust_po_number column populated.
It happens for several different order types (some of which require PO # and some that don't).
Also the missing PO #'s are of varying length, some as small as two characters up to some as long as 26 characters.

Cause

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