Duplicate Contacts/Address are Created from iSupplier portal, Needs a validation to restrict Duplicate Data Entry (Doc ID 2737445.1)

Last updated on JULY 10, 2024

Applies to:

Symptoms

On : 12.1.3 version, Supplier Registration Issues

When a supplier user register an address book/contact with address/contact name already existing in system, the supplier user is not notified (on screen) with error message as duplicate.
The error comes when request goes to buyer/approver -> unable to approve the request -> Duplicate error message pos up

Same case with User contact mail id:
Supplier creates a contact with email id, which is already existing in system
The supplier is not notified on this duplicate

When the request goes to buyer/approver -> unable to approve the request -> Duplicate error message shows.



ERRORs expected to see on the screen at the time of the site/address creation:
----------------------------------------------------------------------------------
Error :
Address and Site Creation - Unable to create address and sites because of the following error
when trying to create the site in operating unit [XXXXXX XXXXX]: [This site name already exists...

Error
A site contact with the same details already exists. You must either change the first name/last name/.... you have provided to be able to save the details for this contact or press Cancel and use the Create from Site Contacts feature to setup this contact in the Contact Directory.


STEPS TO REPLICATE

The issue can be reproduced at will with the following steps:

SUPPLIER USER : Navigate from iSupplier portal Test123 >
1. Supplier Profile Manager
2. Go to Address Book
3. Create Address1 (already exists)
See message Address1 has been added to supplier Test123

SUPPLIER USER : Navigate from iSupplier portal Test123 >
1. Supplier Profile Manager
2. Go to Contact directory
3. Create contact Contact1 (already exists)
See message contact1 added to supplier Test123.

Neither pages have any validation of duplicates.

Changes

Cause

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