My Oracle Support Banner

BWC Communicate PO Fails to Notify the Supplier via Email When Archive On = Transmission (Doc ID 2755415.1)

Last updated on OCTOBER 24, 2021

Applies to:

Oracle Purchasing - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Approvals - Req, PO

ACTUAL BEHAVIOR
---------------
In BWC, communicate POs via Email fails to notify the supplier and to create archived PO version (in po_headers_archive_all) when Archive On = Trasmission for the document type.

WFStat shows that EMAIL_PO_NEW / DOES_USER_WANT_DOC_EMAILED validation failed (resulted in N).

EXPECTED BEHAVIOR
-----------------------
Document should be communicated to the supplier and archived when BWC Communicate with Email action is performed

Steps to Reproduce:
-----------------------
The issue can be reproduced at will with the following steps:
 1.  In Purchasing Options, uncheck 'automatically notify supplier'
 2.  For the document type in question, set archive on 'Transmission'
 3.  Create a po, with all communication methods unchecked and approve it
 4.  Notice that:
         a. No archive record created
         b. PO is not communicated (no email to supplier)
 5.  Now communicate the PO either via
       - PO Summary Form > Tools-> Communicate > Choose Email > Enter email address
            or
       - BWC > Orders Page > In ‘Select Order’ Field select COMMUNICATE from the drop down menu
 6.  Notice that:
         a. No archive record created
         b. PO is not communicated (no email to supplier)
         c. No communication to iSupplier either

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.