Cancelling Sales Order Header Having an ATO Config Line at "Production Open" Status Gives Delinking Error
(Doc ID 2762816.1)
Last updated on MARCH 23, 2021
Applies to:Oracle Order Management - Version 12.2.7 and later
Information in this document applies to any platform.
When attempting to cancel Sales Order Header with ATO Config Line at "Production Open", the following error occurs.
Action: Contact your Oracle support representative.
An internal error occurred while delinking the configuration item.
Steps to Reproduce
- Create Order with ATO Model and Config Line Status is "Production Open"
- Cancel Order Header gives an error
- ATO Model Line for the Configured Item (B)Actions > Delink Config Item then Cancel Order Header
- ATO Configured Item Delete the Reservation (M)Tools > Scheduling > Unreserve then Cancel Order Header
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