Revenue not Recognized for Second Credit Memo Applied to Transaction (Doc ID 2767545.1)

Last updated on JUNE 03, 2022

Applies to:

Symptoms

This case is for invoices that have at least two credit memos applied. The first credit memo is applied for a partial amount, leaving a balance on the invoice. A second credit memo is then applied to the same invoice for the remaining of the balance to close the transaction.
It is observed that the first credit memo has revenue recognized accordingly. However, the second credit memo has no revenue recognized and it appears in the Revenue Recognition output report under the 'Unprocessed or Partially Processed Transactions' section.

        Receivables Responsibility: Transactions >  Transactions

1. Create a Transaction
2. Apply a Credit Memo for a partial amount of the balance in the Transaction
3. The Credit Memo applied has revenue recognized accordingly
4. Apply a second Credit Memo for the remaining of the balance in the transaction
5. Revenue does not get recognized for this second credit memo. The REC row is missing in RA_CUST_TRX_LINE_GL_DIST_ALL, although there are records with ACCOUNT_SET_FLAG = N for REV and UNEARN
6. Revenue Recognition output report lists the second Credit Memo in the section:  'Unprocessed or Partially Processed Transactions'
7. Case is for second Credit Memo created either manually or via Autoinvoice

Changes

None

Cause

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