Secondary price list not considered while renewing Service Contracts.
(Doc ID 2768634.1)
Last updated on AUGUST 28, 2023
Applies to:
Oracle Service Contracts - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.4 version, Service contract Renewals
ACTUAL BEHAVIOR
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Price is not calculated based on secondary pricelist for renewed subscription agreements. Instead, price is updated as zero in the renewed subscription agreement lines.
EXPECTED BEHAVIOR
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Total amount should not be zero.
STEPS
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The issue can be reproduced at will with the following steps:
1.Define items -->Define primary price list-->Add secondary pricelist to the primary pricelist.
2.Add items to secondary pricelist.
3.Create Sales Order.
4.Run Service Contracts Order Processing program-->Service Contract is created.
5.Renew the Contract--> Renewed contract line has zero price.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |