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Secondary price list not considered while renewing Service Contracts. (Doc ID 2768634.1)

Last updated on APRIL 15, 2021

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service contract Renewals

ACTUAL BEHAVIOR
---------------
Price is not calculated based on secondary pricelist for renewed subscription agreements. Instead, price is updated as zero in the renewed subscription agreement lines.
 

EXPECTED BEHAVIOR
-----------------------
Total amount should not be zero.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Define items -->Define primary price list-->Add secondary pricelist to the primary pricelist.
2.Add items to secondary pricelist.
3.Create Sales Order.
4.Run Service Contracts Order Processing program-->Service Contract  is created.
5.Renew the Contract--> Renewed contract  line has zero price.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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