Secondary price list not considered while renewing Service Contracts. (Doc ID 2768634.1)

Last updated on AUGUST 28, 2023

Applies to:

Symptoms

On : 12.2.4 version, Service contract Renewals

ACTUAL BEHAVIOR
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Price is not calculated based on secondary pricelist for renewed subscription agreements. Instead, price is updated as zero in the renewed subscription agreement lines.
 

EXPECTED BEHAVIOR
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Total amount should not be zero.

STEPS
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The issue can be reproduced at will with the following steps:
1.Define items -->Define primary price list-->Add secondary pricelist to the primary pricelist.
2.Add items to secondary pricelist.
3.Create Sales Order.
4.Run Service Contracts Order Processing program-->Service Contract  is created.
5.Renew the Contract--> Renewed contract  line has zero price.

Changes

Cause

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