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Unable To Connect To Supplier Punchout: Access Denied (Doc ID 2770921.1)

Last updated on FEBRUARY 21, 2024

Applies to:

Oracle iProcurement - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Punchout to Supplier or hub

When attempting to do supplier punchout
the following error occurs.

ERROR
-----------------------
The connection to the supplier website cannot be established.
Hide technical details of this error
Error Code: 201 Unable To Reach Supplier Site
Unable to send the Login Request XML.

URL: https://xxxx.xxx/xxx/handler?partner=PUNCHOUT
java.io.IOException: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:956)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1325)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1352)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1336)
at oracle.apps.icx.punchout.util.HttpsURL.createConnection(HttpsURL.java:569)
at oracle.apps.icx.punchout.util.HttpsURLConnection.connect(HttpsURLConnection.java:243)
at oracle.apps.icx.punchout.util.HttpsURLConnection.getOutputStream(HttpsURLConnection.java:227)
at oracle.apps.icx.punchout.processors.HttpPostProcessor.postRequest(HttpPostProcessor.java:167)
at oracle.apps.icx.punchout.processors.HttpPostProcessor.execute(HttpPostProcessor.java:111)
at oracle.apps.icx.punchout.server.PunchoutAMImpl.postLoginRequestXML(PunchoutAMImpl.java:1054)
at oracle.apps.icx.punchout.server.PunchoutAMImpl.performLogin(PunchoutAMImpl.java:176)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to iProcurement
2. Do supplier punchout
3. Gets the above error



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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