"Function not available to this responsibility." Error When Trying To Reach The Payment Details In Contact Center
(Doc ID 2777920.1)
Last updated on MAY 24, 2021
Applies to:Oracle Advanced Collections - Version 12.2.5 and later
Oracle Customer Care - Version 12.2.5 and later
Information in this document applies to any platform.
Users cannot access the Payment Details page from Contact Center. The following error is displayed.
Function not available to this responsibility. Change responsibilities or contact your System Administrator
(N) Customers > Contact Center
Query a Cusotmer
Click on the Invoices tab and select an Invoice
Click Payment Processing
Click Bank Transfer tab
Click the ... next to Account Number
The error above is displayed.
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