Return Sales Order Line Is Stuck With Status Awaiting Return Disposition - Error: Invalid Line Id, Re-enter
(Doc ID 2778578.1)
Last updated on AUGUST 29, 2024
Applies to:
Oracle Order Management - Version 12.1 and laterInformation in this document applies to any platform.
Symptoms
On: Transaction Fulfillment, Return/RMA Receiving Issues
ACTUAL BEHAVIOR
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Order Return (RMA) line is stuck in Awaiting Return Disposition
EXPECTED BEHAVIOR
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Expect that Order Return (RMA) line workflow progress to Closure
STEPS
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1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query the RMA Stuck in Awaiting_Return_Disposition
4. Provided script 'ontd0015.sql' to progress order line
5. Script Errors with : Error: Invalid Line Id, Re-enter
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |