My Oracle Support Banner

Return Sales Order Line Is Stuck With Status Awaiting Return Disposition - Error: Invalid Line Id, Re-enter (Doc ID 2778578.1)

Last updated on AUGUST 29, 2024

Applies to:

Oracle Order Management - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

On: Transaction Fulfillment, Return/RMA Receiving Issues

ACTUAL BEHAVIOR
---------------
Order Return (RMA) line is stuck in Awaiting Return Disposition

EXPECTED BEHAVIOR
-----------------------
Expect that Order Return (RMA) line workflow progress to Closure

STEPS
-----------------------
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query the RMA Stuck in Awaiting_Return_Disposition
4. Provided script 'ontd0015.sql' to progress order line
5. Script Errors with : Error: Invalid Line Id, Re-enter

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.