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Return Sales Order Line Is Stuck With Status Awaiting Return Disposition - Error: Invalid Line Id, Re-enter (Doc ID 2778578.1)

Last updated on MAY 21, 2021

Applies to:

Oracle Order Management - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

On: Transaction Fulfillment, Return/RMA Receiving Issues

ACTUAL BEHAVIOR
---------------
Order Return (RMA) line is stuck in Awaiting Return Disposition

EXPECTED BEHAVIOR
-----------------------
Expect that Order Return (RMA) line workflow progress to Closure

STEPS
-----------------------
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query the RMA Stuck in Awaiting_Return_Disposition
4. Provided script 'ontd0015.sql' to progress order line
5. Script Errors with : Error: Invalid Line Id, Re-enter

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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