Separate Orders Created for Each Charge Line When Customer Is on Credit Hold
(Doc ID 2778608.1)
Last updated on MAY 21, 2021
Applies to:Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.
On : 12.2.8 version, Charges UI, APIs, and schema
Multiple sales orders are generated for charge lines on a service request when the customer is on credit hold in Accounts Receivables.
(N) Customers > Create Maintain Customers
a. Query Account and click on the Account Number Link
b. Click on Account Profile and Check the "Credit Hold" box and apply
(N)Service Requests > Create Service Requests
a. Create a Service Request for the account save.
b. Click on Charges tab and add 2 lines(1 Material & 1 Expense but type does not matter)
c. Submit Charges and Get 2 popups:
"Hold applied against order based on Customer" Click OK
"A hold prevents booking of this order" Click OK
Check "Order Status" 2 orders created
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