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Separate Orders Created for Each Charge Line When Customer Is on Credit Hold (Doc ID 2778608.1)

Last updated on MAY 21, 2021

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOR
---------------
Multiple sales orders are generated for charge lines on a service request when the customer is on credit hold in Accounts Receivables.



STEPS
-----------------------
(R) Receivables
 (N) Customers > Create Maintain Customers
   a. Query Account and click on the Account Number Link
   b. Click on Account Profile and Check the "Credit Hold" box and apply
(R) Service
 (N)Service Requests > Create Service Requests
   a. Create a Service Request for the account save.
   b. Click on Charges tab and add 2 lines(1 Material & 1 Expense but type does not matter)
   c. Submit Charges and Get 2 popups:
   "Hold applied against order based on Customer" Click OK
    "A hold prevents booking of this order" Click OK

Check "Order Status" 2 orders created

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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