Separate Orders Created for Each Charge Line When Customer Is on Credit Hold (Doc ID 2778608.1)

Last updated on JANUARY 10, 2024

Applies to:

Symptoms

Multiple sales orders are generated for charge lines on a service request when the customer is on credit hold in Accounts Receivables.



STEPS
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(R) Receivables
 (N) Customers > Create Maintain Customers
   a. Query Account and click on the Account Number Link
   b. Click on Account Profile and Check the "Credit Hold" box and apply
(R) Service
 (N)Service Requests > Create Service Requests
   a. Create a Service Request for the account save.
   b. Click on Charges tab and add 2 lines(1 Material & 1 Expense but type does not matter)
   c. Submit Charges and Get 2 popups:
   "Hold applied against order based on Customer" Click OK
    "A hold prevents booking of this order" Click OK

Check "Order Status" 2 orders created

Changes

Cause

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