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UPK: Error "Sound playback requires the use of Adobe Flash..." After Applying Patch 12.1.0.5 (ESP5) (Doc ID 2778970.1)

Last updated on MAY 25, 2021

Applies to:

User Productivity Kit - Version 12.1.0.5 and later
Information in this document applies to any platform.

Symptoms

Even though the Developer content was republished with 12.1.0.5 (ESP5), when launching the UPK Player content in multiple browsers (IE, Chrome, Edge)  the following message displays 


ERROR
-----------------------
Error "Sound playback requires the use of Adobe Flash..."


STEPS
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The issue can be reproduced at will with the following steps:

1. Open a web browser (Internet Explorer, Chrome or Edge).
2. In the browser's address bar enter the URL to the Player content.
3. When the Player outline loads,  click on a topic in Try It! mode.
4. The screen displays a message that "Flash is required". To proceed with playing the content, click the "No Sound" link. 



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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