My Oracle Support Banner

Unable To Create "admin-seeded User-level" Personalization After R12.2.9 Upgrade (Doc ID 2785428.1)

Last updated on JUNE 17, 2021

Applies to:

Oracle Purchasing - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

After upgrade to release R12.2.9, user is unable to create "admin-seeded user-level" personalization. Getting below error message:

java.lang.ClassCastException: oracle.apps.fnd.framework.customjrad.server.CustomJRADTableViewsAMImpl cannot be cast to oracle.apps.po.document.server.DocumentAMImpl

Steps to reproduce :

-----------------------

1. Set the proper profiles so that seeded personalizations are possible.
2. Proceed to the Buyer Work Center (PWC) - Orders tab
3. Here choose to personalize the page
4. Choose the eyeglasses in the personalization
5. Now update edit the seeded views, and by attempting to do so, error occurs

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.