iProcurement Sessions are Timing Out (Doc ID 2787064.1)

Last updated on JULY 01, 2021

Applies to:

Symptoms

On : 12.1.3 version, Other issues

iProcurement users are having as EBS sessions "time out" at random intervals, but it can be as little as 30 seconds.

The ICX: Timeout profile option is set at 30 minutes at Site level.

When the timeout occurs the following error displays:

ERROR
-----------------------
You cannot complete this task because one of the following events caused a loss of page data.
Possible Causes:
You have left your login session idle past the timeout period.
A system failure has occurred.
The application server is incorrectly configured and does not send a session cookie to the client browser.
If you were testing in JDeveloper:
JDeveloper OC4J process did not fully shut down before restarting the application.
You closed one of the Internet Explorer browser windows while the request is being processed in another Internet Explorer window. Closing an Internet Explorer window causes OC4J to expire a user session.
OC4J XML files in your JDeveloper user home system directory have been modified or corrupted.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Connect to Internet Procurement responsibility.
2. Click on Requisitions tab
3. Click on Search button
4. Perform Search (search criteria does not impact outcome)
5. Wait for a few minutes (sometimes more, sometimes less).
6. Click Go to search again. Reported error is displayed

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.