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Unable to Approve Purchase Requisition: Invalid Approver in AME Approver List Setup (Doc ID 2790650.1)

Last updated on SEPTEMBER 12, 2022

Applies to:

Oracle Purchasing - Version 12.1 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 and above versions, Approvals - Req, PO

ACTUAL BEHAVIOR
---------------
Purchase Requisition is stuck and cannot be approved

EXPECTED BEHAVIOR
-----------------------
The Purchase Requisition Approval Workflow shall trigger and document should be Approved

 

Following error can be found in AME Exception Log Data from EBS Procurement Approval Analyzer Report <Document 1525670.1>

AME Exception Log Data
========================
LOG_ID  PACKAGE_NAME                ROUTINE_NAME                           EXCEPTION_NUMBER       EXCEPTION_STRING 
81769   ame_approver_type_pkg     getWfRolesNameAndDisplayName            -20213                  2022:07:05:14:30:08The approver identified by the following parameters is invalid:
originating system PER originating-system ID 20701.
Please delete or replace this approver wherever they occur in AME data,
including approval groups, list-modification conditions, and substitution actions. This approver does not have an entry in wf_roles.
81770   ame_engine                       fetchRuntimeGroup                             -20215                  2022:07:05:14:30:08ORA-20215: An invalid approver has been encountered in ame_engine.fetchRuntimeGroup:Parallel Notification Approver Group for all PO. Please remove the invalid approver. Invalid approver originating system PER and originating system ID 20701.
81771   ame_engine                       getRuntimeGroupMembers                    -20215                  2022:07:05:14:30:08ORA-20215: An invalid approver has been encountered in ame_engine.fetchRuntimeGroup:Parallel Notification Approver Group for all PO. Please remove the invalid approver. Invalid approver originating system PER and originating system ID 20701.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login into Oracle Applications with Purchasing Responsibility.

2. Create a Purchase Requisition and submit it for Approval.

3. The Requisition is not getting Approved even after Approvers' Action

Cause

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In this Document
Symptoms
Cause
Solution
References


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