How Come One Cannot Apply a Manual Modifier To a Closed Sales Order Line? (Doc ID 2792474.1)

Last updated on JULY 20, 2021

Applies to:

Goal

Question 1: How can one add a new modifier to a closed order line on Oracle Applications 12.2.9?

Customer states they were able to do so on 12.1.3 before upgrading to 12.2.9
The sales order line is a Ship Only line with no interface to AR.
 

Question 2: How can one resolve the below situation?

After upgrade to 12.2.9, customer is unable to add a new modifier line to a
closed sales order line. The sales order line is a Ship Only line with no
interface to AR. They could do this on version 12.1.3 of the application.

Customer has a custom billing process that uses the data added on the lines
under actions > view adjustments. When the modifier is added after line is closed,
it does not impact the Unit Selling Price, it just adds the record.

Suggested that they enter the data on a DFF
  Reference: <Document 1954674.1> - Unable to Update Closed Order Line DFF
Customer sometimes enters multiple records for one order line, so this would not suffice.

The data is entered by sales team which sometimes does not receive this
data(expenses) until after line is closed. This is why they need ability to
enter it on a closed order line. The just went live in production when this
issue was discovered, as their custom billing program is stuck with more then
2 dozen lines that cannot be billed. It has created a critical situation in
production for our Customer. How can this situation be resolved?
 

Solution

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