The Personal Information Page Loads Slowly Post Upgrade from 12.1.3 to 12.2.X
(Doc ID 2795799.1)
Last updated on DECEMBER 09, 2022
Applies to:
Oracle Self-Service Human Resources - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
Problem Statement:
When attempting to open Personal Information from Employee Self Service and Manager Self Service, the page load takes 4 to 5 minutes.
This issue was first noticed after upgrading to 12.2.x. This issue may also happen When entering dependent information using Employee Self-Service.
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Responsibility: 'Employee Self-Service' or 'Manager Self-Service'
2. Navigate: Personal Information
3. Click Update Dependents and Beneficiaries
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |