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Order Line Not Progressing To Closed Status Due To Check ATP Inventory Item Attribute Set (Doc ID 2796693.1)

Last updated on AUGUST 09, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Oracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Internal sales order lines are not progressing to a closed status after lines have been shipped, fulfilled and invoiced.

Lines stuck in booked status with shipping interfaced flag = N in the oe_order_lines_all table.

For example Line 1.1 - BOOKED
Shipping_Interface_flag = N
Line workflow shows Line Scheduling incomplete and eligible to schedule again as below:

xxxxx Schedule - Line Schedule Incomplete Complete SCHEDULE_LINE LINE_SCHEDULING INCOMPLETE 30-JUL-21_09:46:05 30-JUL-21_09:46:06 30-JUL-21 2
xxxxx Schedule - Line Schedule - Eligible Notified SCHEDULE_LINE SCHEDULING_ELIGIBLE 30-JUL-21_09:46:06 30-JUL-21 4



ERROR
-----------------------
Line processing messages shows the following errors for Line 1.1

Sales order line messages:
1.1 - Scheduling failed.

No APS instance defined. Set APS instance and run collections
One of the group attributes failed your scheduling attempt.

You tried to perform a scheduling action on a schedule group (ATO Configuration, Ship Complete Configuration, ,Ship Set or Arrival Set) and since one of the group members failed it caused the entire group to fail.

Failed to insert the line into the set. The line could not be scheduled on the set attributes and could not schedule the whole set on some alternative date.





STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Via Order Management Responsibility
2. Via Orders,Returns->Sales Order form
3. Orders are Booked but not interfaced to shipping

 

Cause

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In this Document
Symptoms
Cause
Solution


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