Error: ORIG_SYSTEM_BILL_CONTACT_ID For Contract Invoice In Receivables
(Doc ID 2797426.1)
Last updated on AUGUST 28, 2023
Applies to:
Oracle Service Contracts - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Contracts Billing/Termination
Account Receivables Interface record stuck with error
ERROR
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The Bill To contact id must exist in Oracle Receivables, and it must be assigned to the Bill To customer (ORIG_SYSTEM_BILL_CONTACT_ID)
STEPS
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The issue can be reproduced with the following steps:
1. Navigate to Service Contracts Manager (R) -> Contract Administration -> Launchpad.
2. Query for the Contract and submit required Billing programs.
3. AR interface record stuck with error as reported.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |